Privacy Policy
What happens to PC inquiries, build requests, support messages, and website usage data.
Information you send
PC inquiry and custom-build forms ask for your name and email and may collect your phone or preferred contact, budget, games, selected build, style, delivery preference, and notes. A custom-build request is saved as a WordPress build-request record; an accepted request is also emailed to CoreNext Studio. Suspected spam can be held in a draft quarantine and recorded in a security log.
Software support uses a separate form that sends an email rather than creating a WordPress support entry through that form. If you contact us by email or chat, the message and related technical information may be handled by those services. Please do not send passwords, payment-card numbers, recovery keys, or unrelated personal files.
Website and service data
Hosting and security systems can process IP address, device and browser details, page requests, form timing, and security events. Google Analytics 4 is connected through Site Kit by Google, which is configured to place the Google tracking code and exclude logged-in users from Analytics. For visitors who are not excluded, Google Analytics can process page visits, interaction events and browser/device information. Chat, embedded media, shipping or pricing lookups, and anti-spam services may process information needed when you use those features. See the Cookie Policy for browser storage.
We use information to answer requests, prepare and manage quotes or orders, arrange pickup or shipping, provide support, detect abuse, maintain records, and understand website performance. We do not sell PC request or chat content.
Payments and providers
The public PC request forms do not ask for payment-account details and do not complete a PC purchase. Payment instructions are provided separately after a written quote is accepted. Do not put card or bank details in a form, chat, or email. The payment provider used for an order, if any, will process payment information under its own notice.
The site uses website hosting, email delivery, analytics, security tools, and optional chat, shipping, pricing, or AI-assisted back-office tools. Submitted details may reach a provider only as needed for a feature or for us to respond. We review back-office AI drafts before using them for a customer decision. Eligible general questions may receive an automatic reply when that service is enabled; the AI-assisted customer replies section below explains the current status and processing. Automated text is not a final price or compatibility guarantee.
Retention and your requests
Build requests, related emails, quotes, support correspondence, and transaction records are kept while needed to handle the request or order, provide support, resolve disputes, and meet applicable recordkeeping duties. Security records and backups may remain until their normal rotation. We have not set a universal deletion date for every category.
Email contact@corenextstudio.com to ask what information we hold about your request, correct it, or request deletion where possible. We may need to retain information required for an active order, dispute, or legal duty.
Age and contact
A parent or guardian should handle purchase and payment arrangements for anyone under 18. Privacy questions can be sent to contact@corenextstudio.com.
Private customer build accounts
When we invite a confirmed customer to My Build, WordPress stores the account email address, login details, account-notice acknowledgement and time, the latest successful sign-in and portal-visit timestamps and an aggregate sign-in count, and links that account to the customer’s build. The dashboard can display the customer-visible configuration, product reference pictures, private build photos, quote summary, build status, updates, expected timing, pickup or shipping information, and the customer’s optional build-video choice and its history. Only the assigned signed-in customer and authorized site administrators should be able to view those private build details. We use this information to manage the build, communicate updates, and help authorized administrators confirm customer access. This portal activity feature does not record IP addresses, device details, or a page-by-page browsing history; it keeps the latest timestamps and a count. Activity records follow the account retention and deletion process described below. Portal-supplied build images are delivered through an authenticated account endpoint, not public Media Library links. Product reference images identify components and do not show the customer’s assembled PC. Account invitations and build-update emails are service messages, separate from marketing consent. Viewing a quote or update alone is not approval of additional charges or substitutions. Completion does not automatically close an account; contact us about closure or deletion, subject to the retention needs below.
WordPress uses necessary login cookies for the account. We do not ask for payment-card details or passwords in build updates. The account uses WordPress password reset. Contact us at contact@corenextstudio.com for access, correction, account closure, or deletion requests, subject to order, dispute, security, and recordkeeping needs. See the retention section above.
CORENEXT STUDIO SOFTWARE
Software Support
This section covers DriverForge and CoreNext Atlas support or app-related contact messages. Opening an email draft inside an app does not send it; support receives only what you choose to send.
Last updated: September 10, 2026.
The dedicated DriverForge and CoreNext Atlas support form may collect the selected topic or product, an optional name, reply email address, message, a hidden website honeypot field, and any diagnostic details you voluntarily provide. The form temporarily processes IP information for abuse prevention and rate limiting. The website security system may retain security-event logs when it detects suspicious or abusive activity.
Submissions are emailed to contact@corenextstudio.com and are not saved as WordPress entries by this form. This information is used to respond to support and privacy requests, diagnose reported issues, prevent abuse, and maintain necessary correspondence.
The software form does not set a fixed retention period or automatically delete support emails. Support correspondence is handled in the support mailbox and may be retained for the request and necessary records. Contact contact@corenextstudio.com to ask about retention or request access, correction or deletion, subject to records that must be retained.
Website hosting (Hostinger) and email delivery/mailbox services process support requests to operate the site and deliver correspondence. Emails are stored in the support mailbox; hosting and security systems may hold logs and backup copies. CoreNext Studio does not sell software support submissions or app data.
These support retention and deletion practices also apply to correspondence about PC inquiries described above. PC build-request records may be retained in the website request-management system; this differs from the email-only software form. Requests for access, correction or deletion can be sent to contact@corenextstudio.com. Necessary legal/security records and provider backup copies may remain until their applicable retention expires.
Never send passwords, recovery keys, encryption passwords, or unrelated personal files.
DriverForge and CoreNext Atlas do not send hardware reports, backup contents, or telemetry to CoreNext Studio automatically. Optional update checks send an ordinary HTTPS request to this website without a hardware report.
CoreNext Studio is a small PC-building and sales business based in Alaska, operating as a sole proprietorship under Alaska Business License No. 2242830.
Read the separate DriverForge privacy notice, Atlas privacy notice, and Atlas cloud connection details.
Optional PC build videos
Updated October 5, 2026. Customers may optionally allow CoreNext Studio to film and publish their PC hardware, assembly and testing on its YouTube channel. Videos may be monetized and used to promote CoreNext Studio. We record the customer’s choice, the permission wording/version and date with the build request and keep them with the order records.
Permission covers only the hardware build. We exclude the customer’s identity, name, contact details, face, voice, personal files, account screens, payment details, shipping labels and Windows product keys. We conceal identifying labels or serial numbers where needed. Any identifiable customer appearance or testimonial needs separate permission.
The checkbox is optional and starts unchecked. Declining does not affect price, service, support or the order. Submitting a request, accepting a quote or paying an invoice does not by itself grant video permission. Earlier orders need separate written permission.
Withdraw permission before publication by emailing contact@corenextstudio.com. For a video already published, contact us to discuss removal or editing of the material we control; we cannot guarantee removal of copies shared by others. Permission does not guarantee that a build will be featured.
Google Analytics and your choices
Updated October 6, 2026.
We use Google Analytics 4 through Site Kit to understand website visits and interactions. Google receives technical and usage information through its tracking code. Analytics is distinct from the names, email addresses and order notes you submit to our request forms; do not put personal or payment details into URLs or public website content.
Read Google’s Privacy Policy and how Google uses information from sites that use its services. The Cookie Policy explains browser controls and Google’s browser opt-out tool. The website provides an analytics choice banner. Google Analytics stays blocked until you select Accept analytics. You may select Reject analytics and continue using the website. Use Cookie settings at any time to change your choice.
AI-assisted customer chat and email
Updated October 7, 2026. Current status: Website automatic AI replies: enabled for eligible general questions. Email automatic AI replies: enabled for eligible general questions.
When enabled, CoreNext Studio uses OpenAI’s API to answer eligible general questions about PC builds and our published services. Automatic replies are identified as coming from an AI assistant. A person does not review every automatic reply before it is sent. Replies can be unavailable because of spending limits, maintenance, security checks or other service limitations. This is not a promise of an immediate answer or 24-hour human support.
Information processed
For automatic website chat, we may send your message text, a limited part of the conversation and relevant page context to OpenAI. For eligible support emails, we may send the subject and message text. Include only information needed for your question. Do not send passwords, payment-card information, Windows product keys, recovery keys, or unrelated personal or sensitive files. The current automatic text assistant does not inspect chat photo or video attachment contents; authorized staff may still view attachments.
Providers and records
Hostinger hosts the website and its private chat and request records. Titan provides the support mailbox and email delivery. OpenAI processes text sent to its API. Automatic reply requests use store=false, requesting no saved Responses API conversation state; that does not eliminate provider security or abuse-monitoring records. Provider processing and retention depend on the service and configured data controls. Read OpenAI’s API data controls information.
Chat messages and support correspondence may remain with our request, order and support records under the retention and deletion-request section above. The automatic email system uses a temporary staff-review queue configured to expire after 7 days when enabled. That expiry does not delete original mailbox messages, chat records, order records, backups or security logs. Only recent unread emails received after activation are eligible; older messages do not receive a launch-time automatic reply.
Limitations and human support
AI can make mistakes. Automatic answers are general guidance, not a confirmed quote, stock confirmation, compatibility or FPS guarantee, warranty decision, payment instruction, refund approval or delivery promise. Those matters, complaints, uncertain questions and requests for a person remain for the CoreNext Studio team. The accepted written quote and applicable policies govern your order; AI wording does not change your statutory or written-warranty rights.
Type or reply human support, or email contact@corenextstudio.com, to request a person. A human response may take longer. We do not promise that every email or chat will receive an automatic answer.