Warranty & Support Policy
Written setup and hardware support for ready PCs and custom builds.
Published support periods
A ready-to-sell used PC includes 7 days of limited hardware support. A custom build includes 14 days of limited setup and hardware support. The period starts when you receive the PC by delivery or pickup, unless the accepted written order gives you a longer or otherwise different support promise. The final quote or invoice should restate the applicable period.
What to report
During the applicable period, report a PC that does not start, a part that does not work as supplied, a setup or driver problem on a custom build, or another suspected fault with the sold configuration. Contact us even if more than three days have passed. Three-day prompt reporting on the returns page is for evidence and carrier claims, not an early end to this support.
Support begins with safe remote troubleshooting where useful. Depending on the result, we may inspect the PC and arrange a covered repair, replacement, or appropriate refund. The Refund & Returns Policy explains return packing, shipping costs, and refunds.
Limits and manufacturer coverage
Limited support excludes damage or faults caused by later drops, spills, power damage, misuse, improper repairs, customer modifications, overclocking, mining, malware or hardware added after sale. Unrelated software and new hardware are not themselves included in the original sold configuration. An upgrade, opening the case, using a third-party repairer or installing a different brand of part does not automatically end coverage for an unrelated fault. We assess the cause and explain any exclusion; a change alone is not a reason to reject an otherwise covered claim.
New, open-box, refurbished, and used part conditions should appear in the accepted quote. Any manufacturer warranty is separate and depends on the particular part and eligibility; it is not guaranteed for used parts unless stated in writing.
After the support period
We can still review a request and explain any paid service, manufacturer route, longer written promise, or applicable legal remedy. These published support periods do not waive rights that cannot be disclaimed under law. Send questions to contact@corenextstudio.com.
Limited warranty and support: how to request service
Updated October 6, 2026.
The provider of this limited hardware warranty and published setup support is CoreNext Studio, an Alaska sole proprietorship operating under Alaska Business License No. 2242830. It covers the PC configuration sold to the original purchaser: 7 days from receipt for a ready-to-sell used PC and 14 days from receipt for a custom build, unless the accepted written order provides a longer period. An issue reported during the applicable period does not lose coverage merely because assessment or repair continues after that period.
Email contact@corenextstudio.com with your order number or purchase details, when the problem started, and a description. Photos or error messages are helpful where available. Do not send passwords, Windows keys or personal files. We will provide safe troubleshooting or inspection instructions and explain a covered repair, replacement or refund as appropriate. Covered assessment and remedies carry no additional charge; separately requested work outside coverage requires an agreed price first. We arrange or reimburse reasonable required return shipping for accepted covered claims. Contact us for the return address and packing instructions before shipping.
Manufacturer coverage is separate and depends on eligibility for the particular part; it does not replace our own written promises. No disclaimer of implied warranties is made here. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not exclude rights or remedies that cannot legally be limited. You may request an emailed or printed copy of these terms before purchase.
AI assistance and human support
Updated October 7, 2026. Website automatic AI replies: enabled for eligible general questions. Email automatic AI replies: enabled for eligible general questions. When enabled, AI replies provide general guidance and may contain mistakes. They do not confirm an order, price, availability, compatibility, FPS, delivery date, payment instruction, refund or warranty decision, and do not amend an accepted written quote or waive customer rights. Ask for human support or email contact@corenextstudio.com for a person. Automatic availability is subject to service and spending limits; human support is not promised 24/7. Read the AI chat and email privacy information before sending a message.