Shipping Policy
Delivery estimates, written ship dates, delays, and damage reports for PC orders.
Where and how we ship
CoreNext Studio offers shipping to U.S. destinations when a PC or part can be safely packed. Alaska pickup is available by appointment. A ZIP-code or case-size estimate is not the final charge; the accepted written quote identifies outbound shipping or pickup charges and any inbound parts shipping charged to you.
Order deadline
For an internet merchandise order, the accepted written quote should state a realistic ship-by date or an objectively clear timing basis. A custom build may need time for approved parts, assembly, testing, and packing; CoreNext Studio should not accept payment based on an unconfirmed fast timeline.
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, a seller must have a reasonable basis to ship within the promised time, or within 30 days after a properly completed order if no time is stated. If we cannot ship by the applicable deadline, we will seek your consent to a specific delay or promptly refund as the rule requires. Silence is not treated as consent when consent is required. You may cancel for a refund if you do not agree to the delay.
Changes and delivery
Carrier transit time is separate from the ship-by date. Tracking and packing details will be provided when available. If a material change affects the agreed delivery plan, we will contact you and record the revised terms before proceeding.
Shipping damage or wrong item
If a shipment is damaged, missing an included item, or different from the accepted order, contact us promptly at contact@corenextstudio.com with the order details and photos if available. Keep packaging while the issue is reviewed; tell us if you cannot. Prompt notice helps a carrier claim, but missing a three-day window does not erase statutory or written-support rights.
We will provide return or inspection instructions and handle an accepted damage/incorrect-item claim under the Refund & Returns Policy. Do not pay unapproved return postage for a confirmed seller or transit problem; we will arrange a label or an agreed reasonable reimbursement when return shipment is needed.
Estimated shipping: refunds and approved increases
Updated October 20, 2026.
Pricing wording updated October 20, 2026.
If your written order includes an estimated inbound parts-shipping or outbound PC-shipping allowance, we reconcile it against the actual costs covered by that allowance. For new quotes from October 20, 2026, outbound packing and shipping coordination costs $50 in labour, plus actual materials and carrier costs. The quote must separately identify labour, materials, carrier charges, any pickup fee and declared-value coverage or insurance; those amounts are disclosed for approval before payment. Existing accepted orders keep their agreed charges.
If the actual covered cost is lower, the unused allowance is credited against the remaining balance or refunded to the original payment method. If it is higher, we explain the difference and obtain your written approval and any agreed additional payment before incurring the increased charge. We do not charge the difference automatically. We will provide the final reconciliation with the order records.
If you do not approve an increase, we will discuss another delivery option or cancellation under the accepted order and applicable law. Existing accepted orders keep their agreed terms. Normal local collection has no outbound packing/shipping coordination fee or carrier charge. Any separately requested delivery or additional packing service requires an approved written quote.
Clear pricing for your custom build
For new quotes issued from October 20, 2026. Existing accepted orders retain their agreed prices and terms.
| Standard assembly, setup & testing | $300 |
|---|---|
| New & retailer open-box builds: sourcing | 10% of actual discounted hardware cost |
| Used or mixed builds: sourcing | 15% of actual discounted hardware cost |
| Packing & shipping coordination | $50 labour, plus actual materials and carrier costs |
| Complex builds or additional work | Quoted separately for approval |
What these fees cover
What is included: standard assembly covers assembly, cable management, Windows installation/setup, drivers, testing and standard handover. A Windows licence is priced separately unless included in the written quote. Sourcing covers price research, compatibility checks, finding parts and coordinating orders.
The sourcing percentage applies to the hardware total after discounts: 10% when all hardware is new or retailer open-box; 15% for used, refurbished or mixed builds. It does not apply to assembly, Windows licences, shipping labour, materials, carrier costs or tax.
For shipped orders, the $50 labour covers protective packing, comparing carrier options, label preparation and dispatch coordination. Boxes, foam, cushioning and other packing supplies are charged at actual cost. Carrier charges, any pickup fee and declared-value coverage or insurance are itemized separately. Normal local collection has no outbound packing/shipping coordination fee.
Your written quote confirms all charges before payment. Estimates are reconciled with actual agreed costs: savings are credited or refunded, and increases or additional work require written approval before costs are incurred. Existing accepted orders keep their terms.